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May 3, 2005

CyberShift and The Hackett Group Examine World-Class Performance and Workforce Management

- The Need to Allocate Employee Time to Revenue-Generating Activities Tops the List as the Most Significant Opportunity for Workforce Management in 2005 -

PARSIPPANY, N.J., May 3, 2005 - A survey conducted in conjunction with the April 19, 2005 executive forum, "Achieving World-Class Performance Through Workforce Management," sponsored by CyberShift, Inc. a leading provider of workforce management software and services, and featuring research from The Hackett Group, a leading business process advisory firm, revealed the ability to better allocate employee time to revenue-producing activities as the most significant business opportunity relative to workforce management within their organizations in 2005, followed closely by a need to improve employee productivity through better allocation of time and work skills. Both findings support The Hackett Group's definition of a world-class organization where workforce assets are closely aligned to business strategy.

The Web-based forum presented select data and analysis from The Hackett Group's Book of Numbers© Research Series, discussed key performance metrics of world-class HR organizations and reviewed enabling best practices of leading organizations and how to drive more value at lower costs.

Web-based workforce management systems like the CyberShift Workforce Management 3G™ product suite, leverages a world-class performance strategy by optimizing the single greatest influencer of business performance: the workforce. Capable of driving new levels of efficiency and effectiveness across the enterprise, workforce management solutions have migrated from a tactical to strategic technology.

"Organizations are increasingly looking to workforce management systems to address demanding operational complexities and simplify business processes," said Robert Farina, CEO of CyberShift. "Workforce management solutions help organizations achieve world-class performance by effectively deploying available workforce assets for greater bottom-line benefits."

When asked what the most significant business opportunity relative to workforce management in 2005, respondents representing several industry segments including financial services and insurance, retail, manufacturing, healthcare and the public sector answered as follows:

• 35 percent chose increasing allocation of employee time to revenue-producing activity
• 28 percent claimed improving employee productivity through better allocation of time and work skills
• 20 percent selected reducing labor costs by improving labor efficiencies
• 17 percent stated increasing customer satisfaction through better employee training and scheduling

Nearly all of the retailers responding to the survey sought improved employee productivity through the better allocation of time and work skills while participants from the financial service sector were most concerned with reducing costs by improving labor efficiencies. Overall, survey participants responded that increasing the allocation of employee time to revenue-generating activities should lead their efforts.

About CyberShift

CyberShift Inc. (www.cybershift.com) is a leading provider of workforce management software and services focused on helping large, complex organizations optimize and manage the deployment of their people. CyberShift's rules-based platform delivers a fully integrated solution for the management of all aspects of time and attendance, scheduling, self-service functions and workforce reporting and analytics. The enterprise-class workforce management suite reduces costs and improves processes for a variety of industries, including media and entertainment, retail, manufacturing, transportation, financial services, healthcare and the public sector. CyberShift is the workforce management solution provider of choice for more than 100 major organizations throughout the United States and Canada.

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